Return and Exchange Policies for Online and In-Store Purchases

Returns and Exchanges at Payten's Zendesk: Online and In-Store Policies Explained

At Payten's Zendesk, we want you to be completely satisfied with your hockey gear. Whether you shop online or visit one of our physical stores, our return and exchange policies are designed to be simple and customer-friendly. This article explains how returns and exchanges work for both purchase methods.

Online Purchase Return and Exchange Policy

If you bought your gear online, you can return or exchange items within 30 days after you receive your order. Here are the important details:

• Items must be in new and unused condition with their original packaging intact.
• To start a return or exchange, visit our website or reach out to our friendly customer support team for assistance.
• Refunds are issued to the original payment method once we receive and inspect the returned item.

In-Store Purchase Return and Exchange Policy

For purchases made in our physical stores, returns and exchanges can be made within 14 days of purchase. Please keep the following in mind:

• Bring the item along with your valid receipt to any Payten's location.
• Items should be in new and unused condition.
• Refunds will be processed to the original payment method used at purchase.

Need Help with Your Return or Exchange?

Our team at Payten's Zendesk is here to help make the process smooth and hassle-free. If you have questions or need assistance, don’t hesitate to contact us via phone, email, or chat through our website. We want to ensure your hockey gear fits perfectly and meets your expectations.

Thank you for choosing Payten's for your hockey equipment and apparel needs. We're proud to support our hockey community with accessible, friendly, and knowledgeable customer service.